Support

Support

 

Technology affects every aspect of modern-day living; from ordering groceries to streaming TV programmes, and of course it is now part and parcel of our working lives.

 

Some things are now so deeply ingrained in our business culture that we’ve even started to take them for granted. Take emails for instance; you write a quick note, press a button, and it instantly reaches its destination, while saving a copy so we know where, when and what was sent. In fact, it’s not actually that straightforward, lots goes on behind the scenes to make the magic happen!

 

And just because all businesses use technology, it doesn’t automatically follow that all business people become experts in that technology; it’s a specialist field, and Blue Box can help.

Happy to help


A significant aspect of our service is in helping our customers get to grips with their technology. It’s not a simple world we live in, things don’t always go to plan, and there will be times when you’re going to need a helping hand.

 

As more and more people are choosing, or are required to work from home, it’s inevitable that they’re going to encounter difficulties from time to time.

 

We’re genuinely happy to help; it’s what we do. No question is too small, no situation too complex and there aren’t many problems we won’t have dealt with before.

 

You can embrace technology in your business without having to understand every little thing it does, that’s what we’re here for! For over twenty years, we’ve guided people through the intricacies of their chosen technology, and we’re proud to say that our customers can – and do – work anywhere!

 

One size doesn’t fit all

Our customers come from all sorts of industries, and their requirements are wide and varied. The one thing they all have in common though, is that they appreciate the personal touch that Blue Box offers. Customer service is very important to us. We’ve worked with many of our customers for years and because we understand their needs, we’ve tailored their IT support specifically to their businesses.

Remotely and on-site


When a technical glitch appears, getting it fixed – and fixed fast, is usually uppermost in people’s minds! In many cases, Blue Box will be able to access your computer remotely, making problem solving quick and easy, and getting you back to work ASAP.

 

If your issue is more involved and it can’t be tackled remotely, rest assured that we’ll come to you and resolve the matter on-site as swiftly as possible. Blue Box is a small, customer-focused specialist, and we are able to react extremely quickly.